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Service Principles

It’s not just service. It’s personal.


Mühlbauer's mission is all about customer service. Not just any kind of customer service -- but high-quality customer service -- whether at consulting, purchasing, installation or operation.


Customer Service PrincipleS




Recognize the importance of all customers and the role every Mühlbauer employee plays in influencing the customer's perceptions. While impacting these perceptions, be professional, reliable, credible, responsive and friendly.



Listen well, be responsive and demonstrate a sense of urgency. Understand that how something is said has a significant influence on how it is received. We deliver what we have promised.



Be a voice for the customer. When rules and policies don’t make sense to our customer, challenge the way Mühlbauer does business and seek opportunities for improvement.



When a problem arises, which is inevitable, view the problem as an opportunity to improve. Solving problems will enable us to raise the quality of our products, solutions and services.



Strive to make it easy for the customer to do business with Mühlbauer to ensure that Mühlbauer remains its preferred supplier by delivering customer value.


Communicate promptly and honestly and via the customers’ choice of medium. Try to be:

  • Clear
  • Coherent
  • Correct
  • Concise
  • Complete
  • Concrete
  • Courteous