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Mühlbauer Service Desk

Next Generation Customer Support

Our Mission

We would like to inform you about our latest efforts on improving customer service via our ticketing system: Mühlbauer ServiceDesk. We are bringing support for our valued customers to the next level by constantly improving ServiceDesk and developing new features for it.

Mühlbauer Service Desk

Idea behind a ticket system

ServiceDesk is a web application used by our customer support teams to create, update, and resolve reported customer issues. A support ticket includes vital information for the account involved and the issue encountered.

Our customer web portal provides instant access to ServiceDesk. By using it you can obtain real time information on ticket status and progress. By obtaining well structured incident reports our support team can instantly start the support process.

The web portal allows reviewing the complete history of each ticket, providing all communication in chronological sequence with a synchronized time stamp. Closed incidents and service requests remain available for review or future reference.

Key feature of ServiceDesk is transparency. By providing our customers up-to-date information on their issues and by retaining all relevant data for future reference, we are making sure no problem is left unresolved.

 

Mühlbauer Service Desk-Login Page

Key Features

  • Ticket system with unique reference numbers
  • 24/7 access to customer web portal
  • Communication via web, e-mail or phone possible
  • FAQ Database with solution for recurring issues
Mühlbauer Service Desk-Tickets

Tickets – your instant access to our support specialists

  • Create instantly new tickets for incident reports or service requests
  • View, review and manage your personal tickets
  • Search for tickets by keywords
  • Closed tickets remaining available for review
Mühlbauer Service Desk-Traceability

Traceability – customer portal for registered users

  • User administration – easy management of registered users
  • View all users registered as employees of your entity
  • Block users instantly
  • Upgrade user type to access all company tickets
Mühlbauer Service Desk-Equipment Database

Equipment Database – instant support for registered equipment

  • No time consuming searching for serial numbers
  • Link tickets to dedicated equipment to speed up support process
  • Receive up to date electronic spare part catalog for registered equipment
  • Upgrade user type to access all company tickets